The hong kong tourism board2/13/2023 ![]() ![]() And as they travel around the city, they find it convenient to approach the customer service counters in shopping malls to enquire about nearby attractions, dining places, major happenings, etc. For example, most visitors prefer to get sightseeing recommendations from their hotel concierge before setting out. These services are operated all year round, but there is still a service gap. In past years, the HKTB has provided service to in-town visitors through various conventional channels, including a Visitor Hotline, e-mail and Visitor Centres. To achieve this, the HKTB depends heavily on support from its travel industry partners. The Hong Kong Tourism Board (HKTB) is a government-subvented body, tasked with marketing and promoting Hong Kong worldwide as a travel destination and with enhancing the visitor experience in Hong Kong. Name of Organization / Company: Hong Kong Tourism Board, Hong Kong, ChinaĬategory: Award for Innovation in Customer Service Management, Planning & Practice > Other Service IndustriesĮntry Title: Hong Kong Tourism Board - Concierge Service Name of Organization / Company: Hong Kong Tourism BoardĬategory: Award for the Innovative Use of Technology in Customer Service > All Other IndustriesĮntry Title: Hong Kong Travel Buddy - your virtual travel companion
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